Privacy
Policy
Effective Date: January 1, 2025 · Last Updated: January 1, 2025
RAFVantage ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rafvantage.com or engage our services. Please read this policy carefully.
1. Information We Collect
Information you provide directly:
- Name, email address, phone number, and business information submitted through contact or booking forms.
- Business details including business name, address, industry type, and website information.
- Payment information processed securely through third-party payment processors (we do not store credit card details).
- Communications you send us via email, chat, or other channels.
Information collected automatically:
- IP address, browser type, operating system, and device information.
- Pages visited, time spent on pages, and referral sources via cookies and analytics tools.
- General geographic location based on IP address.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services.
- Communicate with you about your account, services, and support requests.
- Process payments and send invoices.
- Send service-related notifications, updates, and administrative messages.
- Send marketing communications with your consent (you may opt out at any time).
- Analyse website usage to improve user experience.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted third-party vendors who assist in operating our business (e.g., payment processors, hosting providers, CRM platforms, analytics tools) under strict confidentiality agreements.
- Platform Partners: Services such as GoHighLevel, Google, Twilio, and social media platforms as necessary to deliver our Services on your behalf.
- Legal Requirements: When required by law, court order, or government authority, or to protect the rights and safety of RAFVantage or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
4. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your browser that help us:
- Remember your preferences and settings.
- Understand how visitors use our website.
- Improve website performance and user experience.
- Measure the effectiveness of marketing campaigns.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. We use Google Analytics to collect aggregated, anonymised data about website usage.
5. Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Client business data is retained for the duration of the service relationship and for up to 3 years after termination for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal requirements.
- Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting us directly.
- Portability: Request a machine-readable copy of your data where applicable.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Canadian Privacy Law (PIPEDA / BC PIPA)
RAFVantage is based in British Columbia, Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). We collect personal information only with consent and use it only for the purposes identified at the time of collection or as permitted by law.
9. SMS and Text Messaging
If you opt in to receive text messages from RAFVantage, we will send you service updates, appointment reminders, and occasional promotional messages. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
RAFVantage
Kelowna, British Columbia, Canada
Email: [email protected]
Website: rafvantage.com